What is the waiting time at the hotel?
1-
The driver waits up to 15 minutes after the scheduled time.
After this period, the ride can be rescheduled subject to availability, or an additional waiting fee may be charged.
Will the driver accompany me to my flight's arrival?
2-
Yes. We monitor your flight in real time. If there is a delay, we automatically adjust the transfer schedule at no extra cost.
How do I find the driver at the airport?
3-
A person will be in the arrival area holding a sign with their name on it.
You will also receive a WhatsApp message from the call center before you arrive.
Can I bring extra luggage?
4-
Yes, provided you inform us in advance so we can select the ideal vehicle.
Additional luggage may require adjustments to the vehicle type.
How is payment made?
5-
We accept:
Pix
Card (prepaid or on-site)
Money
Is the transfer private?
6-
We offer both private and regular transfer options.
When hiring the service, you can choose between the two options.
Which regions do they serve?
7-
We serve the entire North Coast of Bahia, including:
Iberostar Praia do Forte
Tivoli Praia do Forte
Grand Palladium Imbassaí
Costa do Sauípe
Vila Galé Guarajuba
Praia do Forte / Imbassaí
8-
Can I change or cancel my reservation?
Yes. We only ask that you give us at least 24 hours' notice so we can make adjustments free of charge.
Do children need a car seat?
9-
Yes. We provide a child seat or booster seat free of charge; simply request it when making your booking.
10-
Do they work 24 hours a day?
Yes, we provide transfers at any time, including the early hours of the morning.
FAQ – Frequently Asked Questions
Ask any questions you may have here or get in touch.
